B&B Transportation

Office will quote you a price and his name is PETER!! When movers show up they will load your stuff and change the price after it’s been loaded. The movers will break stuff and not mention anything. Calling the office and having them answer is impossible. If you want a stressful move call these people. All your troubles begin after these movers have dropped your stuff off and move on to their next victims. Still trying to have their insurance company pay for our damaged 60 inch Tv and few other items I guarantee I will never ever see replaced. Stay away people. Read all the other reviews on google and this site. Don’t stress yourself out. Moving is already stressful.

Move size: 3 Bedroom Home Service cost: $7000

When I first called, a friendly all-American sounding guy named Bob had me list my large items and number of boxes over the phone. He said he would over-estimate the weight to be on the safe side and gave me a quote. His quote was similar to the cost of our previous move from Texas to California, so I assumed it was legit. He never suggested in any way that he should come over in person and look at our stuff. He said he was not a broker and it would be a B&B truck moving us.

The movers arrived in a rented truck and we were greeted by a fast talking Eastern European who told us we were thousands of pounds over. He insulted us saying we move all the time and should have known to get on-site estimates based on cubic feet instead of weight. That is probably true--you live and learn, but he was basically telling us we got swindled his own company.

In light of this news, we decided to leave behind a couple of heavy
items including our large refrigerator, not to mention items they forgot to load or the bed they claimed they could not unassemble. After that, he pretended to somehow weigh our stuff in the back of a rented truck and told us we still owed another $2,850 above the $3,650 we had been quoted.

We were at his mercy at that point due to the initial deposit we made over the phone being non-refundable, so we proceeded. My husband told them we would need to see the D.O.T. report proving our stuff weighed that much.

There were other mishaps--too many to list, but to make a long story short, a lot of stuff was broken due to being moved to another truck driven by a different company at some point.

They took off 500 dollars off of our final delivery day payment saying the load was underweight. Apparently, the Russian thug in Sacramento was off by almost 1,000 lbs, yet we are supposed to believe he had a pad in his truck that weighed everything.

We paid way too much for broken stuff! Worst moving company ever!

Move size: 3 Bedroom Home Service cost: $6184

I wrote a review last month about this company saying I had not received my stuff. Well, I finally did receive my things but I am still very angry about every part of there service. My dresser is completely broken, my bookcase and entertainment center has several scratches all over and several boxes were wet as well as a corner of my mattress. I just wanted to be completely honest about every part of the moving process with them. I hope anyone who uses them has better luck than I did.

Move size: 1 Bedroom Home Service cost: $4318

If I can give no star I would! Beware of their BAIT & SWITCH tactics! They will quote you a really low awesome price $1700 and then when you talk to them over the phone they will ask for a complete inventory. They will then double the quote price $3200! After that they will show up at your place and then start taking everything out of your place. Now while most of your things are already sitting on your driveway they will tell you that you will now have to pay $5000 to $7000 when they deliver to the destination location and when you refuse they will leave everything outside. VERY UNPROFESSIONAL & Scrupulous PEOPLE!

Move size: 3 Bedroom Home Service cost: $7000

I wish I could rate this company negatively because I would. Before making a move across the country, I first worked with Alan Douglas (moving coordinator) because he would not stop sending follow up emails, so I figured they were reliable. I REGRET NOT LOOKING UP ANY OF B&B TRANSPORTATION’S REVIEWS BEFORE BOOKING THEM.

Alan told me that it would take 7-10 business days for my boxes to arrive. After I agreed to work with B&B, I stopped hearing from Alan. I left voicemails and send emails to Alan, but he never returned any calls or emails. I still have not heard from him.

I’m FURIOUS with how the company’s employees were trained. The customer service representatives LIED TO ME EVERYDAY when I had called them (3 straight weeks, Monday - Friday); they told me that my boxes were being picked up from the warehouse “tomorrow” more than a dozen times. IF THEY WOULD HAVE TOLD ME THE TRUTH FROM THE BEGINNING, I would not have been so upset.

Finally, after 27 business days… my boxes get delivered to my house (all smushed up and bent out of shape). I have CLEARLY LABLED my boxes “fragile!” with a sharpie on bright pink scotch tape used to tape the box shut (not to mention I wrote all over the box, “fragile!” “very fragile!”. The first box I open has broken glass and a broken durable vase. I am not going to try to fight this company and get my money back - I just want everyone to know my experience with this company, so they can avoid broken items and an outrageously delayed ETA.

IF this is how my things were going to be treated and was going to take this long, B&B needs to tell their customers AHEAD OF TIME, so I can clearly choose another company. THIS COMPANY DOES NOTHING BUT LIE AND DECEIVE THEIR CUSTOMERS.

Move size: 1 Bedroom Home Service cost: $1200

In reading the other reviews, I am not sure they actually used this service.

It was in my contract that they would deliver in 14 days but it took 21. They told me some story that they delivered the wrong Virginia customer before me.

My contract said I could use a credit card to pay the balance on delivery but they told me when they came that cash only was accepted. After calling them up and proving that my contract says otherwise, took another 2 hours for them to start unloading.

I had a motorcycle shipped as well and it came to me with multiple dents and scratches. They won't answer the phone when I call.

Most of my boxes were crushed when they arrived. They told me that once the truck is loaded at my house, my belongings will not be removed again until it all arrives at my new location. Not the case since I found out that it was all put into a storage unit until sent to me. They said it was my fault the boxes were all smashed because I didn't pack them right. I am talking the rubber bins with lids that were crushed here by the way not just cardboard boxes..

Over all an awful experience. They were 12 hours late in picking up and 14 days late in delivery with loads of damage and excuses. If you have a choice, do not use this company.

I am very sorry for the experience.

Service cost: $1700

After you receive a very competitive quote (remember you DO get what you pay for), B&B Transportation/Everything Moves does a “bait and switch” and will change your pricing from estimated volume square footage to weight, resulting in a much higher cost.  I was very rudely told that the driver has the right to change your quote in an effort to save you money in the long run.  Don’t try to argue, everything falls on deaf ears with this company.  The fact that they request cash at the time of delivery BEFORE you see your goods should have been my first warning.  Our items were located at the bottom of the truck and we witnessed the movers man handle, brake and damage the other items in the shipment in order to get to my items.  Upon delivery I was horrified to see that my 1947 Trashcan juke box was damaged.  I paid an additional fee to have this fragile item “crated” and what I received was a blanket with cardboard and shrink wrap.  When I tried to contact B&B to file a claim for the damage, I was shocked when NO ONE WOULD ANSWER THE PHONE OR RESPOND TO EMAILS.    If you don’t care about your shipment, customer service or basic integrity, then this is your company…and I wish you luck.  Beware, this company also changes their name in order to run from their BBB reviews.  Notice they have been in business since 1993, but only have BB ratings since January of 2012. .

Service cost: $2000

After acquiring a moving quote, similar to everyone else commenting, I did not realize that my items would be contacted to another moving company. The price giving during pick up was well above what was quoted during a phone conversion (I later found that this was due to the extra packing and wrapping material used by their company regardless of if your items are already wrapped). When my items were delivered, the driver told my wife that she HAD to tip them. Luckily she called me before doing so. The driver did not allow my wife the time to inspect our items before leaving as discussed in a saved email with Sarah. I have a $3000 German shrunk with the whole top half damaged and glass shelves missing. We were also told that the price of our items were based on cubic footage but the claims department says weight.

Service cost: $2300

I booked my move through American Van Lines Relocation.  Did not realize that the move would be contracted out to another company.  I was told from the beginning that my shipment was based on weight and was given an estimate for weight only.  I was told if the weight was more, I would pay extra, if less, I would pay less.  I agreed to these terms.  When my items were picked up, I again asked about the weight and was told that the move was based on weight only.  I was notified several days after pickup that the weight was 1000 lbs below what had been estimated.  I assumed that my payment would be less.  American informed me that B & B refused to lower my estimate because I had more cubic feet of moved items than was anticipated.  Also said I signed a paper that said my shipment would be based on cubic feet.  I never signed such documents and when I asked them to show me the document, they could not produce it.  I spoke American and B & B and spent many hours speaking with individuals from both companies.  My shipment was below the estimate and I should have been charged less!  I finally gave up and had my things delivered 11 days after pickup.  When the crew arrived the head guy complained about not wanting to take my job since I had too many difficult things to move.  They also had loaded my patio furniture and not wrapped it at all.  The furniture was flawless before the move but ended up with scratches all over the metal parts.  The movers left all the tape, wrapping, etc from the move in my house.  I asked him to take these thing but he refused.  I also had to ask them to set my big screen TV on my TV stand.  They were not happy about doing this!  I would never use this company again.  Service was not there.  I was lied to numerous times.  Find another mover!

Service cost: $3048