B&B Transportation

Office will quote you a price and his name is PETER!! When movers show up they will load your stuff and change the price after it’s been loaded. The movers will break stuff and not mention anything. Calling the office and having them answer is impossible. If you want a stressful move call these people. All your troubles begin after these movers have dropped your stuff off and move on to their next victims. Still trying to have their insurance company pay for our damaged 60 inch Tv and few other items I guarantee I will never ever see replaced. Stay away people. Read all the other reviews on google and this site. Don’t stress yourself out. Moving is already stressful.

Move size: 3 Bedroom Home Service cost: $7000

When I first called, a friendly all-American sounding guy named Bob had me list my large items and number of boxes over the phone. He said he would over-estimate the weight to be on the safe side and gave me a quote. His quote was similar to the cost of our previous move from Texas to California, so I assumed it was legit. He never suggested in any way that he should come over in person and look at our stuff. He said he was not a broker and it would be a B&B truck moving us.

The movers arrived in a rented truck and we were greeted by a fast talking Eastern European who told us we were thousands of pounds over. He insulted us saying we move all the time and should have known to get on-site estimates based on cubic feet instead of weight. That is probably true--you live and learn, but he was basically telling us we got swindled his own company.

In light of this news, we decided to leave behind a couple of heavy
items including our large refrigerator, not to mention items they forgot to load or the bed they claimed they could not unassemble. After that, he pretended to somehow weigh our stuff in the back of a rented truck and told us we still owed another $2,850 above the $3,650 we had been quoted.

We were at his mercy at that point due to the initial deposit we made over the phone being non-refundable, so we proceeded. My husband told them we would need to see the D.O.T. report proving our stuff weighed that much.

There were other mishaps--too many to list, but to make a long story short, a lot of stuff was broken due to being moved to another truck driven by a different company at some point.

They took off 500 dollars off of our final delivery day payment saying the load was underweight. Apparently, the Russian thug in Sacramento was off by almost 1,000 lbs, yet we are supposed to believe he had a pad in his truck that weighed everything.

We paid way too much for broken stuff! Worst moving company ever!

Move size: 3 Bedroom Home Service cost: $6184

I wrote a review last month about this company saying I had not received my stuff. Well, I finally did receive my things but I am still very angry about every part of there service. My dresser is completely broken, my bookcase and entertainment center has several scratches all over and several boxes were wet as well as a corner of my mattress. I just wanted to be completely honest about every part of the moving process with them. I hope anyone who uses them has better luck than I did.

Move size: 1 Bedroom Home Service cost: $4318

If I can give no star I would! Beware of their BAIT & SWITCH tactics! They will quote you a really low awesome price $1700 and then when you talk to them over the phone they will ask for a complete inventory. They will then double the quote price $3200! After that they will show up at your place and then start taking everything out of your place. Now while most of your things are already sitting on your driveway they will tell you that you will now have to pay $5000 to $7000 when they deliver to the destination location and when you refuse they will leave everything outside. VERY UNPROFESSIONAL & Scrupulous PEOPLE!

Move size: 3 Bedroom Home Service cost: $7000

I wish I could rate this company negatively because I would. Before making a move across the country, I first worked with Alan Douglas (moving coordinator) because he would not stop sending follow up emails, so I figured they were reliable. I REGRET NOT LOOKING UP ANY OF B&B TRANSPORTATION’S REVIEWS BEFORE BOOKING THEM.

Alan told me that it would take 7-10 business days for my boxes to arrive. After I agreed to work with B&B, I stopped hearing from Alan. I left voicemails and send emails to Alan, but he never returned any calls or emails. I still have not heard from him.

I’m FURIOUS with how the company’s employees were trained. The customer service representatives LIED TO ME EVERYDAY when I had called them (3 straight weeks, Monday - Friday); they told me that my boxes were being picked up from the warehouse “tomorrow” more than a dozen times. IF THEY WOULD HAVE TOLD ME THE TRUTH FROM THE BEGINNING, I would not have been so upset.

Finally, after 27 business days… my boxes get delivered to my house (all smushed up and bent out of shape). I have CLEARLY LABLED my boxes “fragile!” with a sharpie on bright pink scotch tape used to tape the box shut (not to mention I wrote all over the box, “fragile!” “very fragile!”. The first box I open has broken glass and a broken durable vase. I am not going to try to fight this company and get my money back - I just want everyone to know my experience with this company, so they can avoid broken items and an outrageously delayed ETA.

IF this is how my things were going to be treated and was going to take this long, B&B needs to tell their customers AHEAD OF TIME, so I can clearly choose another company. THIS COMPANY DOES NOTHING BUT LIE AND DECEIVE THEIR CUSTOMERS.

Move size: 1 Bedroom Home Service cost: $1200

Initially, I was very pleased with their service, from the phone help (Angie-very nice) to the lead mover that showed up at my home to move my belonging. A day after my move, I find that several items are missing from the house, items that were not mine. I called immediately and was instructed to just wait and see if these items had been put in my boxes (all of which were already sealed except one) So, believing that I was dealing with a professional company, I did as instructed. After finding the items were indeed stolen by the mover, I called the company and Mike instructs me that they are not responsible, that Nick - the main mover- is responsible for the person "he hired to help him". WHAT?? you are sending people into my home that can bring whomever they please to help them?? I called this NICK, since I still had his number in my phone from the move, and he said he 'didn't remember' and that he often hires 'GUYS OFF OF THE STREET' TO HELP HIM!?This company is totally irresponsible!! DO NOT USE UNLESS YOU HAVE NOTHING OF VALUE. They damaged items and denied responsibility."you have to document it at the time of delivery.."? In the end I was promise an email of the names of the movers so I can file a police report, wow. I guess I am too trusting and naïve, and believe that people will be and do what they say.1-THEY DO NOT SAY THAT THE MOVERS CAN BRING IN HELP OFF THE STREET THEY DON'T EVEN KNOW.2-THEY WILL DENY RESPONSIBILITY FOR ANY CLAIM.3-MY COST WAS OVER DOUBLE THE ESTIMATE.

Service cost: $4800

DO NOT use this company. I went with them initially because the sales person on the phone quoted me a good price and guaranteed delivery within a certain time frame. From start to finish my move became a nightmare. Not only did they not stick to their 48 hour window pick-up time. They also tried to scam me into paying more than I had originally agreed to because of where my apartment was located in my complex. The pick-up people were rude and pushy and asked me to sign things before reading the small print. On the other end of my move, they told me it would be delivered within 7 business days. It took them 10. Dispatchers did not answer the phone, did not return messages and they literally took my stuff hostage. Then once they delivered it they asked for 250 extra bucks that I wasn't told originally I would have to pay. They are a heinous, slimy, stingy, awful organization and you'd be a fool to hire them!!

Service cost: $1000

I have never been this disgusted with such unprofessionalism and lack of customer service.
I received calls from a driver, who stated that they could not pick up this evening as scheduled even though I voiced my concerns with the office about picking up our belongings at the last minute. I was reassured that our belongings would be picked up on Sunday.
I had to converse and persuade the driver to make arrangements to pick up our belongings between the inconvenient time of 1-130 am so that we did not miss our flight at 5am as we are moving out of state. Then the driver informed me that he wanted a personal check up front or he would cancel the pickup. Talk about being held hostage! I explained to him the arrangements that this transaction being charged to my credit card card. He argued, threatened to cancel the drivers and hung up. I had to call him back and agree to his demands.
This event has totally upset my wife, bringing her to tears and vowing that we will never use or recommend your company again.
I am totally disappointed, as well as concerned about my belongings and the condition that they will arrive. I therefore expect to be compensated or refunded for this traumatic, hostage like event.

Service cost: $1300